Friday, 8 March 2019

MSPs/VARs: Are you struggling to keep on top of all your client projects?




2019 is looking set to be a bumper year for projects for many of our MSP and VAR clients, with many factors, such as migration to cloud and Windows 7 going EOL, driving uptake in infrastructure upgrade projects.

And whilst it’s tempting to sit back and bask in the glory of sales success, there is now of course the small matter of delivering all those projects, as well as keeping the sales pipeline actively growing and running business as usual.

And this is where I regularly hear the following comments from rather harassed MSP and reseller owners:-

“We are being pulled from pillar to post trying to deliver all the projects, keep everyone happy and keep all the plates spinning”

“Our engineers are not as efficient or organised as they might be”

“We’ve got a major billing backlog that’s impacting on cashflow because no projects have been completed”

“Our team is becoming demotivated and breaking under the strain”

“Our sales team are struggling to close any more business because our onboarding lead times are so long”

Whilst these are problems of success, they are nevertheless problems, and need to be addressed swiftly if you are to avoid upsetting customers new and old alike, as well as putting business finances under strain and risking losing the key members of staff who were instrumental in your success in the first place.

That is why Virtuoso Consultancy now provides resellers and MSPs with expert project management services. We can step in at times of peak workload and manage technically, commercially and politically complex IT projects, to time and budget, on your behalf.

Being from a reseller background, with extensive experience in successful network infrastructure project delivery, we offer a safe pair of hands who understands the commercial, operational, political and technical complexities of delivering these projects, and as such we are up to speed almost immediately, minimising your time investment.

We are adept at dealing with and co-ordinating network engineers, in-house IT Managers, your customer’s senior leadership team, the sales and engineering departments at your organisation and numerous third parties to deliver IT projects successfully and on-time. We also offer the option to “white label” ourselves as a member of your team.

From relatively simple network upgrades for SMBs, to full infrastructure replacement projects at leading Independent Schools, to high-stakes office move projects for financial services firms, our team have extensive experience in planning, managing, mitigating risk and successfully delivering network projects on-time and on-budget.

For more information please contact janeg@virtuosoconsultancy.co.uk  or call on 07788 227654.

Project Management is just one of the tools on the “Swiss Army Knife” of services we offer to MSPs and VARs. To find out about our other services please see https://it-business-growth-strategies.blogspot.co.uk/2018/05/the-business-swiss-army-knife-for-msps.html